Returns and Refund Policy

Returns and Refund Policy

 

(This policy ensures customer confidence by clearly stating your return window and conditions, leveraging your 5-Year Warranty.)

 

90-Day Happiness Guarantee

 

We stand by the quality of the Hydrolux-LED-Faucet and offer a 90-day window for returns. If you are not completely satisfied, you may return the product for a full refund within 90 days of delivery.

 

Conditions for Return

 

  • The faucet must be unused, uninstalled, and in the same condition that you received it.

  • The item must be in its original packaging.

  • The customer is responsible for the return shipping costs.

 

Process for Refunds

 

  1. Initiate Return: Email us at [Insert Support Email] within 30 days of delivery, including your Order Number and reason for return.

  2. Inspection: Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.

  3. Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.

 

Our 5-Year Full Replacement Warranty

 

Beyond the 30-day return window, the Hydrolux-LED-Faucet is protected by our 5-Year Full Replacement Warranty covering any manufacturing defects or failures in the brass body, ceramic cartridge, or hydro-powered LED unit.